With more than 1,959 confirmed cases of the novel coronavirus and 27 deaths, Canada is fighting hard to beat this deadly virus. The federal government is taking strategic steps to ‘flatten the curve’ by advising people to stay home and avoid all unnecessary travel. All non-essential stores and services are being closed in Ontario in an attempt to slow the spread of COVID-19. However, essential services like grocery stores, pharmacies, supply chains and transportation will be operational to make sure every Ontarian can access the products and services they need.
Being in the auto transportation industry for over four decades, we understand our responsibilities and how essential our services are for our clients. That’s why Viamar Scilla will continue to provide uninterrupted shipping services during this pandemic while taking all preventive measures.
Here’s how we’ve prepared ourselves to carry on the business, prevent the spread of the virus, and protect our employees and customers alike.
Uninterrupted, Safe Shipping Services by Viamar amid COVID-19 Pandemic
Viamar Scilla will continue to provide our clients with reliable auto transportation services during the novel coronavirus pandemic. We’ve taken the following preventive measures to keep the business operating while keeping our staff and customers safe.
1) Warehouse Is Open by Appointment Only
Since the government has advised us to avoid public gatherings and practice social distancing, we’ve closed our warehouse to pickups and deliveries without appointments. Our clients are requested to call to book a time for pickup and delivery of their vehicles. This will help us control foot traffic in the warehouse and limit the number of people gathered together at one time.
2) Pickup and Delivery at Client’s Residence
We’ve always offered our clients timely pickup and delivery of their vehicles to and have enjoyed interacting with them to learn what they felt about our services. We will continue to provide pickup and delivery to our clients’ residence, but our staff will practice social distancing to prevent the spread of the virus. You can learn more about how this will work by contacting us at 1-800-277-7570 or 416-747-9774.
3) Online Help and Support by Staff Working Remotely
As a responsible employer, we understand the risks involved during this crisis. That’s why we’ve encouraged our back-office staff to work from home and stay safe. However, our employees know how important our services are and are providing online help and support to our clients while working remotely. They have access to all files and shipment details to ensure there are no disruptions to our normal day-to-day client correspondence.
4) Sanitization Schedule for Our Staff
As per guidelines issued by the World Health Organization (“Getting Your Workplace Ready for COVID-19“), we are taking every step possible to make sure our workplace is clean and hygienic. Our staff follows a sanitization schedule which includes:
- Regular and thorough handwashing.
- Use of hand-sanitizer on the go.
- Wearing N-95 masks and disposable gloves.
- Wiping down desks, tables, keyboards and telephones with disinfectant.
5) Rescheduling Available for Clients with COVID-19 Symptoms
If you have symptoms similar to that of COVID-19 or have tested positive, we will reschedule your shipment’s pickup and delivery. Get in touch with us when you feel better or when health professionals advise. Until then, stay safe at home and practice social distancing.
During this global crisis, it’s important to know that we’re in this together. To ensure the safety of our clients and others staying home, we want to extend our support by offering unchanged, uninterrupted yet safe shipping services. Trust Viamar Scilla and rest assured that we will never let you down.